Information for Tenants
We will initially need from you a copy of your passport or driving licence and full birth certificate with one parent listed, then our online link will help you with completing the application.
As a prospective Tenant, it is important that you are able to demonstrate to your Landlord that you have a satisfactory credit
profile and the ability to fulfil the terms of the tenancy agreement which you will sign. Here is our guide to the
1. Check Credit
You will need to provide evidence of a
credit check. This is a check for bad credit,
IVA’s, Bankruptcy orders and CCJ’s. If you
have any adverse credit it is important that you declare this to us.
2. Current Landlord Reference, The Landlord or Agent who you are renting from at the moment will need to provide a reference on you. Your current or previous Landlord must complete a written reference confirming your tenancy start and end dates, rent amount and that the tenancy has been conducted in a satisfactory manner. You may also have to provide evidence of a current written agreement and bank statements to show evidence of rent payments.
3. Verification of Earnings
you will need to verify that you can meet the rental obligations and to do this it will be necessary to verify the income you
have at present.
Your employer will need to confirm your position, salary, start date and also that the position is not likely to change in the near future. The referee must be a line manager or person in HR and they should confirm their position as well as the other details required.
Self Employed -
If you are employed by your own company this is classified as self employment and you would need to supply a written reference from your accountant confirming your drawings for the last 2 years and how long the accountant has known you. Alternatively you would need to submit 2 full years self assessments.
How do I know what I need to be earning?
Simple. Take the rent on the property and multiply it by 30. This will give the minimum income which will be needed in order for you to be successful in your application. If your income is less, you may be asked to provide a guarantor Your guarantors earnings should equal the rent multiplied by 36.
£500 per month X 30 = Minimum
earnings of £15000 per annum required.
We will need to have sight of your last 3 months payslips along with a P60 or P45 if you have recently changed jobs. If you are
self employed or of independent means then we need to see copies of your last 2 years self assessment tax returns or six
months worth of bank statements.
5. Unemployed / Student
If you are unemployed or a student then you will probably be asked to find a suitable guarantor. This person will be responsible
for the rent payments should you be unable to pay. The guarantor will need to go through the same checking process as
you. If you are a student, you will be asked for copies of your student loan paperwork.
6. Additional Income
Your Agent or Landlord will have affordability criteria which is used to calculate your ability to pay the rent. If you have additional income it is important that you declare this. Copies of any Tax Credits documents, benefit paperwork, bank statements showing savings, investment bond statements or evidence of other income will be required in writing.
7. Independent Means
If your income is in the form of independent means, then your last 6 month’s bank statements will be required and you may be asked for a reference from your accountant if you have one.Independent means can include savings, pensions and investments. Please submit copies of documentation which you feel supports your application.This could include: Savings statements,
Premium bonds certificates, Investment statements, Bank statements
Your annual pension statement or a reference from your pension provider would be required. Please submit a copy of your most recent pension statement with your application. Please also send a letter from your Pension administrator on company letterhead and signed confirming your Annual Pension.
Please provide your Agent or Landlord with 2 forms of ID. One must be photo ID and one must confirm your current address.
It is possible that you will require a guarantor. If this is the case, your guarantor would also need to be referenced. The guarantor must have a satisfactory credit check and be able to verify that he or she is earning enough to cover the rent affordability (rent x 36).
When you have all of the above complete, We will consider you for the property. Usually we will give you a set period of time in which to submit the information, otherwise they may not be able to secure the property for you.
We are a national referencing specialist and will run through a short application with you and take all your details. For a one
off payment we will complete, initially, an instant financial check and also subsequently contact all the relevant people for the
required background references, compiling a Full Reference on your behalf . Then you can plan your move!
We will need equivalent to one months rent that we will lodge with the Tenancy Deposit Protection Scheme.
What should you know about Tenancy Deposit Protection?
Tenancy Deposit Protection was introduced in April 2007 as part of the Housing Act 2004 for all assured shorthold tenancies in England and Wales where a deposit was taken, as a way to raise standards in the lettings industry and ensure you are treated fairly at the end of the tenancy.
What are your landlord's legal obligations around Tenancy Deposit Protection?
Your landlord is required to protect your deposit within 30 days of receiving it. Your deposit is considered received from the moment they have the money (whether it’s a cheque, a bank transfer or cash), and not when the funds have cleared.
If they fail to comply with their legal obligations, there are two possible sanctions:
They cannot end the tenancy or regain possession of your property under section 21 of the Housing Act 1998 until the deposit has been repaid or a court case has ended.
You can apply to a County Court to receive compensation between once and three times your deposit’s value if:
you think your deposit is not protected
you’ve not received information about the scheme your landlord has protected your deposit with.
What are the different types of scheme?
We will transfer your deposit to the DPS to look after for the duration of your tenancy.
At the end of your tenancy, the deposit is released by them once both parties have agreed on its distribution.
What happens at the end of your tenancy?
At the end of your tenancy you and your landlord need to agree how your deposit will be repaid. It’s important we hear from you both. In the event you’re unable to agree on how your deposit should be repaid, our free independent Alternative Dispute Resolution service can be used to resolve your dispute.
We offer an overseas payment option when a Sterling payment is sent outside the UK. When you request a repayment or submit a repayment response, you can choose which country the bank receiving the payment is located in, and provide the account details.
What are they?
A deposit dispute occurs when you and your landlord disagree with the amount of money they wish to deduct from your deposit. As a result you and your landlord are entitled to raise a dispute with our adjudication team; starting the Alternative Dispute Resolution process.
How does it work?
Alternative Dispute Resolution is a way of resolving deposit disputes at the end of a tenancy, rather than using the traditional route of the Courts. In the event of a dispute arising, the decision about who should receive the deposit is made by an impartial qualiﬁed adjudicator. The adjudicator will make their decision in an unbiased way, based on the evidence each party provides.
If you’re involved in a dispute with your landlord you’ll be required to submit evidence, which can include; photographs, inventories, invoices and/or other relevant information. You’ll need to supply this within a specified timescale. Our adjudicator will consider all of the evidence submitted and decide how the deposit should be distributed. The more evidence you can collect the stronger your case will be.
The deposit remains as your property until your landlord has successfully claimed all or part of it. You and your landlord must consent to using our Alternative Dispute Resolution service before we can review the case.
How much does it cost?
Our Alternative Dispute Resolution service is free.
What are the submission deadlines?
If you or your landlord decides to claim all or part of the deposit, you must provide us with either a Joint Deposit Repayment Form, if it’s a Joint Repayment, or a Statutory Declaration if it’s a Single Claim. Both types of claim must be received by us as soon as possible after the tenancy has finished. Your evidence must have been received by us within 14 days of our request for evidence. It will then be passed to one of our adjudicators who’ll then have 28 days from the date of receiving the case file to make a decision.
Return of your deposit
What might affect the return of your deposit?
We want you to be confident you’ll receive your whole deposit back when your tenancy ends so we’ve created a common list of reasons why your letting agent/landlord may claim all or part of your deposit:
Rent arrears – if you either miss a payment or you leave the property without paying the last month.
Outstanding utilities and bills – if your landlord is required to pay outstanding bills they may deduct this from your deposit.
Redecoration – your letting agent/landlord will know they should allow for wear and tear depending on the age and condition of the property at check in. If they need to redecorate for anything other than fair wear and tear, the cost of this is likely to be claimed from your deposit.
Cleaning – this covers carpet stains, dirty ovens and any other cleaning costs. Make sure you give your rented property a full clean before you move out so your letting agent/landlord won’t need to charge you. Taking photographs of the property is a good way to prove the condition you left it in.
Gardening – if you have a garden you should make sure it is left in a good condition. The season will be taken into account because if you moved in during the spring and moved out in winter the garden will appear different. Again, photographs are a good way of clearly showing the condition at check in and check out.
Damage to property – if your landlord is claiming the full replacement cost for an item which was not new at the start of the tenancy (e.g. a washing machine), then the amount of your deposit they may be awarded will reflect the replacement cost of a second-hand equivalent.
One Months rent payable in advance.